Terms of service
OVERVIEW
Welcome to TWISTO! The terms “we”, “us” and “our” refer to TWISTO. TWISTO operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). TWISTO is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy . If you do not agree, please do not use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.
To use our Services, you may be required to provide personal details including email, billing, payment, and shipping information. You agree that all information provided is accurate and complete.
You are responsible for maintaining your account security and all activities under your account.
SECTION 2 – OUR PRODUCTS
TWISTO offers beverage products including but not limited to matcha-based drinks, powders, and related lifestyle products.
We make every effort to accurately display product images, descriptions, and ingredients. However, actual product color or packaging may vary slightly.
All product descriptions and prices are subject to change at any time without notice.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase from TWISTO. We reserve the right to accept or decline any order.
Orders are confirmed only after successful payment processing. Once confirmed, cancellation may not be possible.
Returns and refunds are governed by our Refund Policy
SECTION 4 – PRICES AND BILLING
All prices are listed in INR unless stated otherwise. Prices do not include applicable taxes and shipping unless specified.
You agree to provide accurate billing and payment details. TWISTO reserves the right to cancel orders if payment details are incorrect or fraudulent.
SECTION 5 – SHIPPING AND DELIVERY
Delivery timelines are estimates only. TWISTO is not responsible for delays caused by courier services or events beyond our control.
Risk of loss passes to the customer once products are handed over to the shipping carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content including logos, product names, branding, designs, text, graphics and media are the intellectual property of TWISTO and protected under applicable laws.
You may not reproduce, copy, distribute, or use any content without written permission.
SECTION 7 – THIRD-PARTY SERVICES
Our website may include third-party tools or links. TWISTO is not responsible for third-party content or services.
SECTION 8 – DISCLAIMER OF WARRANTIES
All TWISTO products and services are provided “as is” and “as available” without warranties of any kind.
We do not guarantee uninterrupted website operation.
SECTION 9 – LIMITATION OF LIABILITY
TWISTO shall not be liable for any indirect, incidental, or consequential damages arising from use of our products or Services.
SECTION 10 – INDEMNIFICATION
You agree to indemnify and hold TWISTO harmless from any claims arising from violation of these Terms.
SECTION 11 – GOVERNING LAW
These Terms shall be governed by the laws of India. Any disputes shall fall under the jurisdiction of courts located in Gujarat, India.
SECTION 12 – CONTACT INFORMATION
For support or inquiries:
📧 Email: shyamatrendz@gmail.com
🕒 Support Hours: Monday to Saturday, 10 AM – 6 PM